Receive a
credit to your account when you connect
through Fast Connect
Fast Connect is Australia’s leading connections service provider, helping people move home anywhere in Australia. We provide a free and simple service for customers who are moving home and wish to have one point of contact for all utility account set-ups, closures and transfers. It’s super easy, and takes a lot of stress out of moving house.
By completing the below application, your information is collected and securely sent to your selected retailer on your behalf to have electricity, gas, water, home phone, internet and Pay-TV accounts set up at your new address. You can select to have one utility account set up, or all. This is selected as you complete the application.
You can also request to close old accounts at your previous address at the same time.
Would you like us to send this reference to your customers email address or SMS, or is the customer present and able to sign on your screen?
Some validation errors occured during submission. They were:
Please review your application and submit it again.
Oops, something went wrong with your application. Please call us on 1300 661 464.
| Items | One-off | Monthly |
|---|---|---|
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Minimum cost of $ over . There is no fixed length contract. Estimated cost over is $. |
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If you have held an account with AGL, AGL will delete any unauthorised contacts if it's not in use.
has been added as an authorised contact person. They will be able to maintain your account, including disconnecting the supply. However, they will not be able to accept any product offers, connect you at a new property or establish a concession rebate. Please be aware that their name will not be displayed on the bill, and they will remain on the account until removed or it is no longer active.
They have full access to your account as yourself with only a few exceptions. However, as the primary account holder, you’re still solely financially responsible for the account
We are missing some required information.
Please ensure you have fully completed all compulsory fields so we can get started on your utility request.
A Credit check is required for all new Telstra customers and new residential accounts. If you already have a residential Telstra account, and would like to use this account for your services, please select Yes:
Please provide at least one of the following:
By proceeding with this application, you agree to Telstra conducting a credit check4. and to your identifying information being checked with the Issuer or Official Record Holder.
Recevie a $50 credit to your account when you connect through Fast Connect
Our free service will get your phone, internet, electricty, gas and pay-tv set up for when you move into your new home.
Click above to fill in one simple form. Once we've recieved your request, we will organise all connections for you and keep you up to date via email. That way, you can relax and get ready to commence your studdies.
It looks like we dont supply any options for your area, or selection of products has been disabled for this application. Please contact us if you beleive this is in error.
We have automatically selected this product as there is only 1 option available. To remove it, deselect above
Add a disconnection address for your utilities if required.
Where would the customer like their bills and correspondence to be sent?
Where would you like your bills and correspondence to be sent?
Even if you choose email as your delivery method, your retailer will sometimes have to contact you by post, so they’ll use your connection address. If you would prefer an alternative delivery address please enter it below.
Even if you choose email as your delivery method, your retailer will sometimes have to contact you by post, so they’ll use your connection address. If you would prefer an alternative delivery address please enter it below.
A physical address is required to send your final bill to.
Your bills and correspondence will be sent to your connection address. A paper bill fee of up to $1.75 (incl GST) may apply.
Your bills and correspondence will be sent to your previous address. Please ensure that you have mail redirection set up through Australia Post.A paper bill fee of up to $1.75 (incl GST) may apply.
Your bills and correspondence will be sent to the address below. A paper bill fee of up to $1.75 (incl GST) may apply.
Your bills and correspondence will be sent to the address below. A paper bill fee of up to $1.75 (incl GST) may apply.
Your bills and correspondence will be sent to your connection address. A $1.69 paper bill fee will apply.
Your bills and correspondence will be sent to your previous address. Please ensure that you have mail redirection set up through Australia Post.A $1.69 paper bill fee will apply.
Your bills and correspondence will be sent to the address below. A $1.69 paper bill fee will apply.
Your bills and correspondence will be sent to the address below. A $1.69 paper bill fee will apply.
Where would the customer like their final bill and correspondence to be sent?
Where would you like your final bill and correspondence to be sent?
Your bills and correspondence will be sent to your connection address. A paper bill fee of up to $1.75 (incl GST) may apply.
Your bills and correspondence will be sent to your previous address. Please ensure that you have mail redirection set up through Australia Post.A paper bill fee of up to $1.75 (incl GST) may apply.
Your bills and correspondence will be sent to the address below. A paper bill fee of up to $1.75 (incl GST) may apply.
Your bills and correspondence will be sent to the address below. A paper bill fee of up to $1.75 (incl GST) may apply.
Your bills and correspondence will be sent to your connection address. A $1.69 paper bill fee will apply.
Your bills and correspondence will be sent to your previous address. Please ensure that you have mail redirection set up through Australia Post.A $1.69 paper bill fee will apply.
Your bills and correspondence will be sent to the address below. A $1.69 paper bill fee will apply.
Your bills and correspondence will be sent to the address below. A $1.69 paper bill fee will apply.
Please complete the address information above so we can provide you with the relevant utility options for your property.
Manual Energisation Fee: $
Manual Energisation Fee (Metro): $
Manual Energisation Fee (Non-Metro): $
Remote Energisation Fee: $
Remote Energisation Fee (Metro): $
Remote Energisation Fee (Non-Metro): $
Most residential electricity customers are on a single rate tariff. Where the tariff type states "CL" this means Controlled Load. Controlled load is electricity supplied to specific appliances, such as electric hot water systems or slab or underfloor heating, which are often separately metered). You can otherwise refer to your current bill (if you have one) as the tariff type for your property will generally appear on the second page.
- View all Victorian Energy Fact Sheets - View all Basic Plan Information
Script Type:
I, or someone over the age of 18, will be at the property for the duration of the appointment.
An adult must be present at the property to meet the technician for the duration of the appointment time: . The technician will not call ahead of time and will leave the property if no one is present during the appointment hours.
If the appointment is missed, a wasted truck roll fee may apply and the appointment will need to be re-booked.
I will leave a key in the accessible box.
In order for the technician to gain access to the property via a key in the letter box, the letter box must be accessible and the property must be completely empty of any belongings (including garages and external sheds). Failure to ensure the letter box is accessible and the property is empty of belongings will result in the technician leaving without completing the order and a wasted truck roll fee of up to $154.60 will apply. The appointment will also need to be rebooked before the property can be re-energised.
Keys left in a letter box must be able to unlock every locked room, cupboard and external garage/shed at the property in case access is required.
In order for the technician to gain access to the property via a key in the meter box, the meter box must be accessible and the property must be completely empty of any belongings (including garages and external sheds). Failure to ensure the meter box is accessible and the property is empty of belongings will result in the technician leaving without completing the order and a wasted truck roll fee of up to $154.60 will apply. The appointment will also need to be rebooked before the property can be re-energised.
Keys left in a meter box must be able to unlock every locked room, cupboard and external garage/shed at the property in case access is required.
If there will be any personal belongings at the property on the connection date, select the 'I, or someone over the age of 18, will be at the property during the timeslot selected above.' option instead"I, or someone over the age of 18, will be at the property during the timeslot selected above." .
You now have the option to choose to go Carbon Neutral on AGL's Residential electricity plans for $1 per week. Would you like to opt into that now?
You now have the option to choose to go Carbon Neutral on AGL's Residential gas plans for $0.50 per week. Would you like to opt into that now?
Add a connection address for your utilities if required.
Please select a retailer offer for each of your required disconnections below.
| Price or Fee Component | Standard Price or Fee* (incl GST) |
|---|---|
| Manual De-energisation Fee | $ |
| Manual De-energisation Fee (Metro) | $ |
| Manual De-energisation Fee (Non-Metro) | $ |
| Remote De-energisation Fee | $ |
| Remote De-energisation Fee (Metro) | $ |
| Remote De-energisation Fee (Non-Metro) | $ |
| Manual Read Fee | $ |
| Remote Read Fee | $ |
* All rates and fees include GST unless otherwise stated
Manual De-energisation Fee: $
Manual De-energisation Fee (Metro): $
Manual De-energisation Fee (Non-Metro): $
Remote De-energisation Fee: $
Remote De-energisation Fee (Metro): $
Remote De-energisation Fee (Non-Metro): $
Manual Read Fee: $
Remote Read Fee: $
All retailers require a minimum of 3 business days notice for account closures.
Add a disconnection address for your utilities if required.
Where would you like the hardware that accompanies your order to be delivered? Please note, someone over 18 will need to be home to sign for your parcel.
If you have an existing Telstra service, you'll be able to link it to your account.
This will be used to log into your Telstra account, access the internet and log into the Telstra 24x7 App.
A Credit check is required for all new Telstra customers and new residential accounts.
By proceeding with this application, you agree to Telstra conducting a credit check and to your identifying information being checked with the Issuer or Official Record Holder.
Telstra provides a prioritised connection and fault repair service called Priority Assistance.
It is available to customers, or people living with them, who have a diagnosed life threatening medical condition, and whose life may be at risk without access to a working telephone service.
Based on what you've told us, Telstra will apply Priority Assistance to your service on a provisional basis. We'll aim to connect your telephone service within 24 hours if you live in an Urban or Rural area, or 48 hours if you live in a Remote area.
Telstra will send you an application form, which you must complete and return to Telstra within 28 working days. On the form, you will need to either have your doctor confirm your condition or complete the statutory declaration. If Telstra does not receive your form within this timeframe, Telstra may take steps to remove your Priority status. The relevant terms and conditions are contained in the application form.
Do you have a reliable working mobile phone service for interim use until the landline is connected?
Telstra will arrange for have an Interim Emergency Mobile service supplied to you for use until the internet is connected.
They have full access to your account as yourself with only a few exceptions. However, as the primary account holder, you’re still solely financially responsible for the account
Does anyone residing or intending to reside at your premises require life support equipment?
Please select the life support equipment that you will be using at the connection address.
Does this equipment require electricity or gas to operate?
Unfortunately we are unable to connect Synergy with life support. Please contact Synergy directly on 13 13 53 to create your account and advise of your life support requirement.
We will remove Synergy from your order, but please feel free to continue your order for any other selected services.
Please ensure that your customer's details are correct, then send to customer for their authority to proceed.
To proceed please ensure your details are correct. Then Agree and Submit your application. Once submitted your order will be immediately lodged and confirmation sent via email and/or SMS.
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Note You have not specified which retailers you want to close at your move out address.
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Note You have not specified which retailers you want to close at your move out address.
Most residential electricity customers are on a single rate tariff. Where the tariff type states "CL" this means Controlled Load. Controlled load is electricity supplied to specific appliances, such as electric hot water systems or slab or underfloor heating, which are often separately metered). You can otherwise refer to your current bill (if you have one) as the tariff type for your property will generally appear on the second page.
Is there any additional information we should be aware of?
Any notes that you wish to share with Fast Connect only. The customer will not see these notes.
We are missing some required information.
Please ensure you have fully completed all compulsory fields so we can get started on your utility request.
Most residential electricity customers are on a single rate tariff. Where the tariff type states "CL" this means Controlled Load. Controlled load is electricity supplied to specific appliances, such as electric hot water systems or slab or underfloor heating, which are often separately metered). You can otherwise refer to your current bill (if you have one) as the tariff type for your property will generally appear on the second page.
What happens now?
Your requests are now being processed and we'll keep you informed by email and SMS. If need be, we'll get in touch with you by phone or email.
If you have in questions, call us on 1800 092 129.
Your request(s) are now being processed and we will keep you informed by email and SMS.
We will process your order and send the application to your nominated retailers. If need be, we will get in touch with you by phone or email.
One of our operators will call you to process your Telstra order.
If you know anyone else who is moving soon, please click on View Details to send them a referral. Personal referrals are highly valued and if your referral connects a residential electricity and/or natural gas account through Fast Connect which remains connected for at least 30 days Fast Connect will email you a $100 pre-paid Master Card as a thank you gift (terms & conditions apply).
Your request(s) are now being processed and we will keep you informed by email and SMS.
We will process your order and send the application to your nominated retailers. If need be, we will get in touch with you by phone or email.
One of our operators will call you to process your Telstra order.
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You have been provided with and agreed to regulatory information on the following occasions