Receive a
credit to your account when you connect
through Fast Connect
Fast Connect is Australia’s leading connections service provider, helping people move home anywhere in Australia. We provide a free and simple service for customers who are moving home and wish to have one point of contact for all utility account set-ups, closures and transfers. It’s super easy, and takes a lot of stress out of moving house.
By completing the below application, your information is collected and securely sent to your selected retailer on your behalf to have electricity, gas, water, home phone, internet and Pay-TV accounts set up at your new address. You can select to have one utility account set up, or all. This is selected as you complete the application.
You can also request to close old accounts at your previous address at the same time.
Would you like us to send this reference to your customers email address or SMS, or is the customer present and able to sign on your screen?
This connection offer must be sent and independently accepted by the named applicant(s). As a business or unauthorised individual you cannot accept on behalf of any applicant(s).
Why can’t I proceed?
Under retail energy and other laws a retail energy customer must independently select and provide their Explicit Informed Consent to enter into a retail energy supply agreement. You cannot do this on their behalf or influence their product choices.
How can I proceed?
You should inform your client/customer that this connections offer must be sent to their digital device (phone &/or email). You can do this by editing the client/customer contact details (phone &/or email) and clicking on the “Send to Customer” button.
How does my client/customer proceed?
Upon receiving the connections offer your client/customer must then make their own on screen product selection, respond to any unanswered questions and provide their explicit informed consent and then press the SUBMIT button to send their connection(s) request to Fast Connect.
What if my client/customer needs help?
Should your client/customer wish to proceed but needs assistance in completing the digital form they should seek such assistance through an independent trusted source.
Some validation errors occured during submission. They were:
Please review your application and submit it again.
Oops, something went wrong with your application. Please call us on 1300 661 464.
| Items | One-off | Monthly |
|---|---|---|
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Minimum cost of $ over . There is no fixed length contract. Estimated cost over is $. |
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If you have held an account with AGL, we will delete any unauthorised contacts if it’s not in use.
I have added as an authorised contact person. They will be able to make changes to your account, including disconnecting the supply. However, they will not be able to accept any product offers, connect you at a new property or establish a concession rebate. Please be aware that their name will not be displayed on the bill, and they will remain on the account until removed or it is no longer active. Your personal details and contact person information will be applied across all AGL services. If customer is also signing up for AGL Telco Products – This person will also be added as an authorised contact person on your telecommunications account. You have the option of changing them to an “Authorised Representative” which will grant them increased permissions to maintain the account as if they were the account owner. This can be requested by contacting AGL directly.
They have full access to your account as yourself with only a few exceptions. However, as the primary account holder, you’re still solely financially responsible for the account
We are missing some required information.
Please ensure you have fully completed all compulsory fields so we can get started on your utility request.
A Credit check is required for all new Telstra customers and new residential accounts. If you already have a residential Telstra account, and would like to use this account for your services, please select Yes:
Please provide at least one of the following:
By proceeding with this application, you agree to Telstra conducting a credit check4. and to your identifying information being checked with the Issuer or Official Record Holder.
Recevie a $50 credit to your account when you connect through Fast Connect
Our free service will get your phone, internet, electricty, gas and pay-tv set up for when you move into your new home.
Click above to fill in one simple form. Once we've recieved your request, we will organise all connections for you and keep you up to date via email. That way, you can relax and get ready to commence your studdies.
It looks like we dont supply any options for your area, or selection of products has been disabled for this application. Please contact us if you beleive this is in error.
We have automatically selected this product as there is only 1 option available. To remove it, deselect above
<% parentGroup.name %> has selections that are in progress. You will not be able to change your selected products. If you need to alter your order please contact Fast Connect.
Add a disconnection address for your utilities if required.
Where would the customer like their bills and correspondence to be sent?
Where would you like your bills and correspondence to be sent?
Even if you choose email as your delivery method, your retailer will sometimes have to contact you by post, so they’ll use your connection address. If you would prefer an alternative delivery address please enter it below.
Even if you choose email as your delivery method, your retailer will sometimes have to contact you by post, so they’ll use your connection address. If you would prefer an alternative delivery address please enter it below.
A physical address is required to send your final bill to.
Your bills and correspondence will be sent to your connection address. A paper bill fee of up to $1.75 (incl GST) may apply.
Your bills and correspondence will be sent to your previous address. Please ensure that you have mail redirection set up through Australia Post.A paper bill fee of up to $1.75 (incl GST) may apply.
Your bills and correspondence will be sent to the address below. A paper bill fee of up to $1.75 (incl GST) may apply.
Your bills and correspondence will be sent to the address below. A paper bill fee of up to $1.75 (incl GST) may apply.
Your bills and correspondence will be sent to your connection address. A $1.69 paper bill fee will apply.
Your bills and correspondence will be sent to your previous address. Please ensure that you have mail redirection set up through Australia Post.A $1.69 paper bill fee will apply.
Your bills and correspondence will be sent to the address below. A $1.69 paper bill fee will apply.
Your bills and correspondence will be sent to the address below. A $1.69 paper bill fee will apply.
Where would the customer like their final bill and correspondence to be sent?
Where would you like your final bill and correspondence to be sent?
Your bills and correspondence will be sent to your connection address. A paper bill fee of up to $1.75 (incl GST) may apply.
Your bills and correspondence will be sent to your previous address. Please ensure that you have mail redirection set up through Australia Post.A paper bill fee of up to $1.75 (incl GST) may apply.
Your bills and correspondence will be sent to the address below. A paper bill fee of up to $1.75 (incl GST) may apply.
Your bills and correspondence will be sent to the address below. A paper bill fee of up to $1.75 (incl GST) may apply.
Your bills and correspondence will be sent to your connection address. A $1.69 paper bill fee will apply.
Your bills and correspondence will be sent to your previous address. Please ensure that you have mail redirection set up through Australia Post.A $1.69 paper bill fee will apply.
Your bills and correspondence will be sent to the address below. A $1.69 paper bill fee will apply.
Your bills and correspondence will be sent to the address below. A $1.69 paper bill fee will apply.
Please complete the address information above so we can provide you with the relevant utility options for your property.
Manual Energisation Fee: $
Manual Energisation Fee (Metro): $
Manual Energisation Fee (Non-Metro): $
Remote Energisation Fee: $
Remote Energisation Fee (Metro): $
Remote Energisation Fee (Non-Metro): $
Most residential electricity customers are on a single rate tariff. Where the tariff type states "CL" this means Controlled Load. Controlled load is electricity supplied to specific appliances, such as electric hot water systems or slab or underfloor heating, which are often separately metered). You can otherwise refer to your current bill (if you have one) as the tariff type for your property will generally appear on the second page.
- View all Victorian Energy Fact Sheets - View all Basic Plan Information
Script Type:
I, or someone over the age of 18, will be at the property for the duration of the appointment.
An adult must be present at the property to meet the technician for the duration of the appointment time: . The technician will not call ahead of time and will leave the property if no one is present during the appointment hours.
If the appointment is missed, a wasted truck roll fee may apply and the appointment will need to be re-booked.
I will leave a key in the accessible box.
In order for the technician to gain access to the property via a key in the letter box, the letter box must be accessible and the property must be completely empty of any belongings (including garages and external sheds). Failure to ensure the letter box is accessible and the property is empty of belongings will result in the technician leaving without completing the order and a wasted truck roll fee of up to $128.11 will apply. The appointment will also need to be rebooked before the property can be re-energised.
Keys left in a letter box must be able to unlock every locked room, cupboard and external garage/shed at the property in case access is required.
In order for the technician to gain access to the property via a key in the meter box, the meter box must be accessible, and the property must be completely empty of any belongings (including garages and external sheds). Failure to ensure the meter box is accessible, and the property is empty of belongings will result in the technician leaving without completing the order and a wasted truck roll fee will apply. The appointment will also need to be rebooked before the property can be re-energised.
Keys left in a meter box must be able to unlock every locked room, cupboard and external garage/shed at the property in case access is required.
If there will be any personal belongings at the property on the connection date, select the 'I, or someone over the age of 18, will be at the property during the timeslot selected above.' option instead"I, or someone over the age of 18, will be at the property during the timeslot selected above." .
You now have the option to choose to go Carbon Neutral on AGL's Residential electricity plans for $1 per week. Would you like to opt into that now?
You now have the option to choose to go Carbon Neutral on AGL's Residential gas plans for $0.50 per week. Would you like to opt into that now?
Add a connection address for your utilities if required.
Please select a retailer offer for each of your required disconnections below.
| Price or Fee Component | Standard Price or Fee* (incl GST) |
|---|---|
| Manual De-energisation Fee | $ |
| Manual De-energisation Fee (Metro) | $ |
| Manual De-energisation Fee (Non-Metro) | $ |
| Remote De-energisation Fee | $ |
| Remote De-energisation Fee (Metro) | $ |
| Remote De-energisation Fee (Non-Metro) | $ |
| Manual Read Fee | $ |
| Remote Read Fee | $ |
* All rates and fees include GST unless otherwise stated
Manual De-energisation Fee: $
Manual De-energisation Fee (Metro): $
Manual De-energisation Fee (Non-Metro): $
Remote De-energisation Fee: $
Remote De-energisation Fee (Metro): $
Remote De-energisation Fee (Non-Metro): $
Manual Read Fee: $
Remote Read Fee: $
All retailers require a minimum of 3 business days notice for account closures.
Add a disconnection address for your utilities if required.
Where would you like the hardware that accompanies your order to be delivered? Please note, someone over 18 will need to be home to sign for your parcel.
If you have an existing Telstra service, you'll be able to link it to your account.
This will be used to log into your Telstra account, access the internet and log into the Telstra 24x7 App.
A Credit check is required for all new Telstra customers and new residential accounts.
By proceeding with this application, you agree to Telstra conducting a credit check and to your identifying information being checked with the Issuer or Official Record Holder.
Telstra provides a prioritised connection and fault repair service called Priority Assistance.
It is available to customers, or people living with them, who have a diagnosed life threatening medical condition, and whose life may be at risk without access to a working telephone service.
Based on what you've told us, Telstra will apply Priority Assistance to your service on a provisional basis. We'll aim to connect your telephone service within 24 hours if you live in an Urban or Rural area, or 48 hours if you live in a Remote area.
Telstra will send you an application form, which you must complete and return to Telstra within 28 working days. On the form, you will need to either have your doctor confirm your condition or complete the statutory declaration. If Telstra does not receive your form within this timeframe, Telstra may take steps to remove your Priority status. The relevant terms and conditions are contained in the application form.
Do you have a reliable working mobile phone service for interim use until the landline is connected?
Telstra will arrange for have an Interim Emergency Mobile service supplied to you for use until the internet is connected.
They have full access to your account as yourself with only a few exceptions. However, as the primary account holder, you’re still solely financially responsible for the account
Does anyone residing or intending to reside at your premises require life support equipment?
Please select the life support equipment that you will be using at the connection address.
Fast Connect cannot currently accept Life Support connections therefore we will not take action on your new electricity and gas accounts.
You have selected that you, or anyone at your home depends on life support (or to put this another way, are ‘life support dependent’). To ensure all life support customers receive extra protections with your power supply, you will need to contact your energy retailer directly to get connected and register your home as Life Support dependent. If you require internet or Pay-TV services at your new address, please proceed with this form.
Life support dependent connections must be arranged directly with your chosen electricity &/or gas retailer and cannot be arranged on this site through Fast Connect. To proceed with internet and/or pay TV services or close this form please acknowledge below:
Does this equipment require electricity or gas to operate?
Unfortunately we are unable to connect Synergy with life support. Please contact Synergy directly on 13 13 53 to create your account and advise of your life support requirement.
We will remove Synergy from your order, but please feel free to continue your order for any other selected services.
Please ensure that your customer's details are correct, then send to customer for their authority to proceed.
To proceed please ensure your details are correct. Then Agree and Submit your application. Once submitted your order will be immediately lodged and confirmation sent via email and/or SMS.
If you need to change any details on your application please contact us on 03 9088 7276.
| x <% connection.display_name %> |
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In Progress
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Awaiting Information
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| <% group.text %> | Not selected. Add |
Note You have not specified which retailers you want to close at your move out address.
| x <% connection.display_name %> |
<% $root.formatDate(connection.additional_options.connection_date) %>
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$ install
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* All rates and fees include GST unless otherwise stated. Your actual bill may vary depending on your usage.
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install
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install
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$ install, $/month
View plan details >
>
Victorian Energy Fact Sheets >
Basic Plan Information >
Compliance Document >
* All rates and fees include GST unless otherwise stated. Your actual bill may vary depending on your usage.
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install
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install
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Note You have not specified which retailers you want to close at your move out address.
Most residential electricity customers are on a single rate tariff. Where the tariff type states "CL" this means Controlled Load. Controlled load is electricity supplied to specific appliances, such as electric hot water systems or slab or underfloor heating, which are often separately metered). You can otherwise refer to your current bill (if you have one) as the tariff type for your property will generally appear on the second page.
Is there any additional information we should be aware of?
Any notes that you wish to share with Fast Connect only. The customer will not see these notes.
We are missing some required information.
Please ensure you have fully completed all compulsory fields so we can get started on your utility request.
Most residential electricity customers are on a single rate tariff. Where the tariff type states "CL" this means Controlled Load. Controlled load is electricity supplied to specific appliances, such as electric hot water systems or slab or underfloor heating, which are often separately metered). You can otherwise refer to your current bill (if you have one) as the tariff type for your property will generally appear on the second page.
What happens now?
Your requests are now being processed and we'll keep you informed by email and SMS. If need be, we'll get in touch with you by phone or email.
If you have in questions, call us on 1800 092 129.
What happens now?
Your requests are now being processed and we'll keep you informed by email and SMS. If need be, we'll get in touch with you by phone or email.
If you have in questions, call us on 03 9088 7276 and quote your reference ID .
Your request(s) are now being processed and we will keep you informed by email and SMS.
We will process your order and send the application to your nominated retailers. If need be, we will get in touch with you by phone or email.
One of our operators will call you to process your Telstra order.
Your request for water account establishment has been received by Fast Connect. The customer does not need to take any further action
If you require any changes to be made to this order, please call us on 1300 661 464 and ask to speak our staff in regards to editing an in-flight order. Please quote your Agency Code:: .
An SMS has been sent to
An e-mail has been sent to
Before Fast Connect can lodge the application, the customer first needs to authorise the order with the link that they have been sent.
Once they have accepted the terms and conditions and verified that their details are correct, they can click on the submit button at the bottom of the page.
Order submitted with reference number:
The water component of this application has automatically been lodged with the reference number: . A water order receipt has been emailed to your agencies inbox.
If you require any changes to be made to this application, please call us on 1300 661 464 and ask to speak to our staff in regards to editing an in-flight order. Please have your Agency Code:: .
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Submission Confirmed
We have your submitted information and will continue your order if we are not awaiting any other information from you.
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<% $root.formatDate(connection.connection_date) %>
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Submission Confirmed
We have your submitted information and will continue your order if we are not awaiting any other information from you.
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Submission Confirmed
We have your submitted information and will continue your order if we are not awaiting any other information from you.
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Submission Confirmed
We have your submitted information and will continue your order if we are not awaiting any other information from you.
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You have been provided with and agreed to regulatory information on the following occasions
Enter your friend's details below and click 'Send Referrals'
At Fast Connect, we really value your feedback. Please answer the below to help us improve!
Were your services completed on time?
How would you rate our service?
Any additional feedback you would like to give us?
Thank you for your feedback.
No longer need us to organise your electricity, gas and internet accounts? No worries! Please follow the steps below to Withdraw your referral. If you’d rather speak to us in person you can call us on 1300 661 464.
Please tell us why you are not proceeding with our service.
Is there any additional feedback you’d like to give us?
We have withdrawn your referral. If you wish to use our service you will need to create a new order.
Thank you!
Your credit request has been received. Credits are processed weekly (Friday) and may take five business days to be received by your retailer. Please note any credit requests received after 6:00pm AEST Thursdays will fall into the next weekly cycle.
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Is the power active/working at the property?
I, or someone over the age of 18, will be at the property for the duration of the appointment.
An adult must be present at the property to meet the technician for the duration of the appointment time: . The technician will not call ahead of time and will leave the property if no one is present during the appointment hours.
If the appointment is missed, a wasted truck roll fee may apply and the appointment will need to be re-booked.
I will leave a key in the accessible box.
In order for the technician to gain access to the property via a key in the letter box, the letter box must be accessible and the property must be completely empty of any belongings (including garages and external sheds). Failure to ensure the letter box is accessible and the property is empty of belongings will result in the technician leaving without completing the order and a wasted truck roll fee of up to $128.11 will apply. The appointment will also need to be rebooked before the property can be re-energised.
Keys left in a letter box must be able to unlock every locked room, cupboard and external garage/shed at the property in case access is required.
In order for the technician to gain access to the property via a key in the meter box, the meter box must be accessible, and the property must be completely empty of any belongings (including garages and external sheds). Failure to ensure the meter box is accessible, and the property is empty of belongings will result in the technician leaving without completing the order and a wasted truck roll fee will apply. The appointment will also need to be rebooked before the property can be re-energised.
Keys left in a meter box must be able to unlock every locked room, cupboard and external garage/shed at the property in case access is required.
If there will be any personal belongings at the property on the connection date, select the 'I, or someone over the age of 18, will be at the property during the timeslot selected above.' option instead"I, or someone over the age of 18, will be at the property during the timeslot selected above." .
Is the gas active/working at the property?
A technician is needed to install your Foxtel set top unit. Please note that the date you select below is not guaranteed and is subject to the availability of technicians in your area. You will receive an email and SMS with the first available appointment date and time.
important There is a installation fee and a connection fee, payable on your next Telstra bill.
Good news! We successfully matched your address and determined which products suit you.
Technology type:
Maxiumum Speeds:
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